Ordering a Transcript

It is important to check your academic history to ensure your record is accurate and up to date before ordering your transcript. You can do so by logging into ACORN.

Step 1: Log in to ACORN with your UTORid and password. 

Step 2: Under the Academics tab, click “Academic History.” 

Step 3: View your detailed academic history and scroll to the bottom for your most recent grades to ensure that your academic record is complete before ordering your transcript.  

Many institutions will not accept a transcript emailed to them by a student or alumnus. Check your order to confirm that you have the correct recipient. E-transcripts can be ordered to be sent directly to the recipient and will come from the University of Toronto. 

Important: Transcripts sent to an incorrect email address or recipient cannot be redirected, credited or refunded.

You cannot order a transcript if you have a financial or administrative hold on your account. You will need to contact the office that has placed the hold on your account, pay it, and it should be removed from your account by the next business day. Financial holds will appear on your ACORN landing page and under the Financial Account section. The University Registrar’s Office cannot remove holds. Examples of holds might be:  

• Library Hold 
• Student Accounts Hold 
• Health Services Hold:
  • U of T Mississauga: health.utm@utoronto.ca  
  • U of T St. George (Downtown): healthask@mail.studentlife.utoronto.ca  
  • U of T Scarborough: health-services@utsc.utoronto.ca

Using your UTORid, login to ACORN.  

Your transcript will include your academic history, as shown in ACORN. To ensure this information is up to date prior to ordering, navigate to the Academics tab and Complete Academic History.  

From the Transcript & Enrolment Confirmation menu, click on Order Transcript. You will be redirected to the U of T Parchment Storefront to complete the order. The U of T Parchment Storefront is the platform used to issue the official transcript of the University of Toronto.  
 
The University of Toronto has upgraded its transcript storefront. If you are accessing the new system for the first time, you will be prompted to create an account. If you already have a self-created account, you will not have access to the storefront using your previous login credentials and you must create a new account. 

Note: 
If you do not have a UTORid and cannot login to ACORN, you can create a user account directly on the University of Toronto Parchment Storefront. This process will add additional business days to your transcript order while your account is being validated.

1. Step One: Follow the instructions in the Parchment platform to complete an order.   

Important: Check your order to confirm that you have the correct recipient. Transcripts sent to an incorrect email address or recipient cannot be redirected, credited or refunded. When choosing the level of detail for your transcript, you will have two options: 

• All – consolidated transcript.  This will include your Bachelor, Master, and PhD records.  If you only did a Bachelor, choose this level. 
• Graduate – If you attended Graduate Studies and were working towards or have finished your master’s or PhD degree, choose this level. 

2. Step Two: Pay the required $18 CAD per transcript.   

• The accepted methods of payment are Visa, Mastercard and AMEX.  
• Your credit card will be charged after the order is placed.   

Recipients of the eTranscript will receive an email from Parchment – from the email address noreply@parchment.com – on behalf of the University of Toronto when the transcript is ready to be downloaded.   

• The email from noreply@parchment.com will have the subject line “You’ve Received A Document”.   
• Recipients have 30 calendar days to access the transcript using the secure download link provided in the email. The recipient will receive an email three (3) days before the link expires if the transcript has not yet been accessed or downloaded 
• Requestors will be required to order another eTranscript if the secure download link expires before the eTranscript is downloaded by the recipient. 

eTranscripts are typically processed and delivered within half an hour. Any transcripts containing academic activities prior to September of 1998 will add two or more business days to process. Transcripts placed on a restrictive hold (e.g., financial hold) will not be processed and will be cancelled. If you have recently created a new Parchment account, please allow two or more business days for staff to verify your information. 

eTranscript recipients have 30 calendar days to access the document using the secure download link provided in the email sent to the recipients from Parchment on behalf of the University of Toronto.  

After 30 calendar days, the recipient will no longer have access to the document and the requester is required to place a new eTranscript order. No refund will be issued for the original eTranscript order.  

Transcript orders on hold for identity validation will be cancelled after 3 calendar days. A refund will be issued.   

 Refunds for any unfulfilled orders will take 7 to 14 business days to process and will vary depending on the financial institution. 

The University of Toronto no longer produces paper transcripts. If an exceptional circumstance requires a paper transcript, please contact the University Registrar’s Office through the Service Portal in the ‘Get Help’ section. Select ‘Transcripts’ in the first drop down menu, then select ‘Paper requests’ in the second drop down menu. You must provide a valid reason (e.g., visa application), and submit documentation (e.g., screenshot, letter) to support why a paper transcript is necessary.  

Paper transcripts will take an additional five (5) business days to be processed, not including mailing. They will be delivered via Canada Post regular mail or be made available for pickup. Tracking is unavailable for mailed transcripts. The University Registrar’s Office is not responsible for transcripts not delivered or lost in transit by Canada Post. We suggest contacting the recipient to see if they will accept the official eTranscript, which can typically be delivered within 30 minutes.