Ordering a Transcript

It is important to check your academic history to ensure your record is accurate and up to date before ordering your transcript. You can do so by logging into ACORN.

Step 1: Log in to ACORN with your UTORid and password. 

Step 2: Under the Academics tab, click “Academic History.” 

Step 3: View your detailed academic history and scroll to the bottom for your most recent grades to ensure that your academic record is complete before ordering your transcript.  

Many institutions will not accept a transcript emailed to them by a student or alumnus. Check your order to confirm that you have the correct recipient. eTranscripts can be ordered to be sent directly to the recipient and will come from the University of Toronto.

Important: Transcripts sent to an incorrect email address or recipient cannot be redirected, credited or refunded.

You cannot order a transcript if you have a financial or administrative hold on your account. You will need to contact the office that has placed the hold on your account, pay it, and it should be removed from your account by the next business day. Financial holds will appear on your ACORN landing page and under the Financial Account section. The University Registrar’s Office cannot remove holds. Examples of holds might be:

• Library Hold
  • Removed next business day after payment.
• Student Accounts Hold 
  • Removed next business day after payment.
• Health Services Hold:
  • U of T Mississauga: health.utm@utoronto.ca  
  • U of T St. George (Downtown): healthask@mail.studentlife.utoronto.ca  
  • U of T Scarborough: health-services@utsc.utoronto.ca
• Administrative Hold: 
  • Contact your divisional registrar’s office for more information: https://www.registrar.utoronto.ca/list-of-registrars-offices/

Orders with a Financial or Administrative Hold will be cancelled and a credit applied to your Parchment account to be used for future orders.

1. Follow the instructions in the Parchment platform to complete an order.

Important: Check your order to confirm that you have the correct recipient. Transcripts sent to an incorrect email address or recipient cannot be redirected, credited or refunded. When choosing the level of detail for your transcript, you will have two options:

• All – Your full academic record, including graduate studies if completed.  If you only did a Bachelor, choose this level. 
• Graduate – A transcript containing a record of only your graduate studies (e.g, MA, PhD). 

2. Pay the required $18.50 CAD per transcript.

• The accepted methods of payment are Visa, Mastercard and AMEX.  
• Your credit card will be charged after the order is placed.   

Recipients of the eTranscript will receive an email from Parchment – from the email address noreply@parchment.com – on behalf of the University of Toronto when the transcript is ready to be downloaded. 

• The email from noreply@parchment.com will have the subject line “You’ve Received A Document”.   
• Recipients have 30 calendar days to access the transcript using the secure download link provided in the email. The recipient will receive an email three (3) days before the link expires if the transcript has not yet been accessed or downloaded 
• Requestors will be required to order another eTranscript if the secure download link expires before the eTranscript is downloaded by the recipient. 

eTranscripts are typically processed and delivered within half an hour. Any transcripts containing academic activities prior to September 1998 will add two or more business days to process. Transcripts placed on a restrictive hold (e.g., financial hold) will not be processed and will be cancelled. If you have recently created a new Parchment account, please allow two or more business days for staff to verify your account details. 

eTranscript recipients have 30 calendar days to access the document using the secure download link provided in the email sent to the recipients from Parchment on behalf of the University of Toronto.  

After 30 calendar days, the recipient will no longer have access to the document and the requester is required to place a new eTranscript order. No refund will be issued for the original eTranscript order.  

Transcript orders on hold for identity validation will be cancelled after 3 business days if the student or alumni fails to provide enough information to complete the account creation process. A refund will be issued.   

Refunds will take 7 to 14 business days to process and will vary depending on the financial institution. 

The recipient will receive an email notification that a transcript has been sent to you. Click on the ‘Access the Transcript’ button to download the eTranscript file.  

To view the eTranscript, open the downloaded file with the latest version of Adobe Acrobat or Adobe Reader on a laptop or desktop computer. 

The blue ribbon across the top of the document is your assurance that the digital certificate is valid, the document is authentic, and the content of the University of Toronto eTranscript has not been altered.

The digital certificate will appear in the blue ribbon and declares that the document was certified by Parchment, with a valid certificate issued by GlobalSign CA for AATL. This document certification can be validated by clicking on the Signature Panel of the document.

All official eTranscripts must have a valid blue ribbon certification as shown below.

Other possible authentication statuses   

 
There are three other possible authentication statues when the blue ribbon certification is not appearing: 

1. Author Unknown 

Author Unknown can have two possible meanings:   

• The certificate is a self-signed certificate or has been issued by an unknown or untrusted certificate authority, or
• The validation check could not be completed.   

If you receive an eTranscript with this message, be sure to try these troubleshooting tips. 

Note: If you have tried to troubleshoot the issue and you still cannot validate the digital certificate, reject the eTranscript.

2. Invalid Signature

An invalid digital certificate display means either the digital signature is not authentic, or the document has been altered. A document with an invalid digital signature display should be rejected. 

3. Missing Signature

If the eTranscript does not contain a valid blue ribbon certification message, as shown below, reject it immediately. 

See Transcript Grading Scales and Notions for full details. 

The University of Toronto no longer produces paper transcripts. If an exceptional circumstance requires a paper transcript, please contact the University Registrar’s Office through the Service Portal in the ‘Get Help’ section. Select ‘Transcripts’ in the first drop down menu, then select ‘Paper requests’ in the second drop down menu. You must provide a valid reason (e.g., visa application), and submit documentation (e.g., screenshot, letter) to support why a paper transcript is necessary.  

Paper transcripts will take an additional five business days to be processed, not including mailing. They will be delivered via Canada Post regular mail or be made available for pickup. Tracking is unavailable for mailed transcripts. The University Registrar’s Office is not responsible for transcripts not delivered or lost in transit by Canada Post. We suggest contacting the recipient to see if they will accept the official eTranscript, which can typically be delivered within 30 minutes. 

We do not provide convocation services such as Certifications of Degrees, or letters confirming intent to graduate, eligibility to graduate, or confirmation of graduation.  

• Certification of Degree
• Degree Confirmation
• Confirmation of Graduation: if you need a letter confirming that you are eligible to graduate, please contact your registrar’s office 

Check your division’s academic calendar for course descriptions:   

• Graduate Studies 
• Undergraduate and Second-Entry students, visit your Divisional Registrar’s Office.

Graduate students with both an undergraduate and graduate academic record can request either a complete transcript (all graduate and undergraduate academic activities) or a graduate study only transcript. If a graduate studies only transcript is requested, only the academic activities taken through the School of Graduate Studies will appear on the transcript (e.g., Masters, PhD); however, the registration history and graduation summary (found at the top of the transcript) will show all University of Toronto registration history and degrees. 

We cannot provide an undergraduate record only. We cannot remove unwanted grades/courses from your record. 

There are some commonly known errors when ordering:, and we are here to help! For example: 

Invalid address: 

• If Parchment displays a message “Unable to Validate Address”,  –complete the form normally and proceed to the next step by clicking the button, “Create Account and Continue.”

Credit Card Error:

• Parchment displays your province of choice in red on the Payment Information screen indicating an error. To fix the error, change to a different Province, and then go back to your original selection for the correct Province.  Complete the payment by clicking the “Submit Payment” button.  

Please contact Parchment directly if errors continue to occur.  

No, transcripts are only ordered online using the Parchment website.  Orders cannot be processed in person, over the phone or via email. Due to FIPPA regulations, we are not permitted to give out personal information about your record, including student number or course information. 

If you are ordering a transcript on behalf of a student, please see Ordering a Transcript on Behalf of a Student.

The only accepted methods of payment are Visa, Mastercard and AMEX.