Contact Us
The University Registrar’s Office (URO) supports and advances the University of Toronto academic and strategic goals by providing leadership and advice across all three campuses on areas such as student registration, student academic records, financial aid, awards, fee assessment, academic discipline and access to information.
Client Services
We help in person, over the phone, and through the Service Portal. Inquiries such as admissions, awards, financial aid, fees, payments, and transcripts all come through our office. In 2024, we handled 120,000+ student inquiries.
If you have inquiries about convocation or diplomas, please see the Contact the Office of Convocation webpage.
If you are visiting us in person, please bring your T-Card.
For undergraduate admissions support, connect with a recruitment advisor.
If you have inquiries about convocation or diplomas, please note that the contact and address are different. See the Contact the Office of Convocation webpage.
Extended Fall-Winter Hours
From January 5-23:
Monday: 9:30am – 4:30pm
Tuesday: 1:00pm – 4:30pm
Wednesday: 9:30am – 4:30pm
Thursday: 9:30am – 4:30pm
Friday: 9:30am – 4:30pm
Saturday: Closed
Sunday: Closed
Regular Hours
From January 26-June 26:
Monday: 10:00am – 4:30pm
Tuesday: 1:00pm – 4:30pm
Wednesday: 10:00am – 4:30pm
Thursday: 10:00am – 4:30pm
Friday: 10:00am – 4:30pm
Saturday: Closed
Sunday: Closed
Undergraduate Admissions and Awards inquiries:
Applications status, document submission, test scores and parchment matching, JOINid enabling issues, program requirements, deadline dates, URO awards and scholarships, Award Explorer details, award application status updates and third-party scholarships cheques.
Financial Aid inquiries:
Full and Part-Time OSAP applications, OSAP for Micro-credentials, Bursaries for Students with Disabilities (BSWD), provincial and territorial student aid programs (OOP), U.S. student aid (US) and University of Toronto Advanced Planning for Students program (UTAPS).
Student Account inquiries:
Responsible for range of financial services to students including tuition fees and billing, ACORN invoice support, payment processing and deadlines, tuition fee deferrals, refunds and tax documents and other tuition receipts.
University of Toronto Transcripts inquiries:
Transcript request issues, paper transcripts and transcript request statuses.
Academic or other inquiries:
Please contact your divisional/faculty, college or campus registrar for more information.
Convocation
Convocation is the culmination of this phase of your academic career; it’s a celebration of your graduation and an event that you will look back on for years to come. At the Office of Convocation, our role is to provide you with all the information and resources you need to make it the best day for you, your fellow graduands, and your guests.
Book an Appointment
Call Us
General Inquiry: 1-416-978-3629
Convocation Hotline: 1-416-978-5940
Inquiry Form
Hours of Operation
Monday: 9:00am – 4:30pm
Tuesday: 9:00am – 4:30pm
Wednesday: 9:00am – 4:30pm
Thursday: 9:00am – 4:30pm
Friday: 9:00am – 3:00pm
Saturday: Closed
Sunday: Closed
Please note that the Office of Convocation is closed for Statutory, Civic, and University holidays.
Accommodated Testing Services
Balancing academic accommodation and academic integrity, Accommodated Testing Services coordinates and administers quizzes, term tests and exams to students with disabilities who are registered with Accessibility Services and are enrolled in St. George Campus courses.