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Holiday Closure

Client Services in the University Registrar’s Office will be closed on Monday, June 30 and Tuesday, July 1 for Canada Day Holiday. We will re-open on Wednesday, July 2 at 10:00am.

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Holiday closure: Offices will be closed Dec 12-Jan 07

Contact Us

The University Registrar’s Office (URO) supports and advances the University of Toronto academic and strategic goals by providing leadership and advice across all three campuses on areas such as student registration, student academic records, financial aid, awards, fee assessment, academic discipline and access to information.

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Client Services

We help in person, over the phone, and through the Service Portal. Inquiries such as admissions, awards, financial aid, fees, payments, and transcripts all come through our office. In 2024, we handled 120,000+ student inquiries.

If you are visiting us in person, please bring your T-Card.  

For undergraduate admissions support, connect with a recruitment advisor.

These hours of operation apply until July 2, when our Summer Hours begin. 

Monday: 10:00am – 4:30pm
Tuesday: 1:00pm – 4:30pm
Wednesday: 10:00am – 4:30pm
Thursday: 10:00am – 4:30pm
Friday: 10:00am – 4:30pm
Saturday: Closed
Sunday: Closed


Summer Hours

These hours of operation apply from July 2 – August 27.

Monday: 10:00am – 4:00pm
Tuesday: 1:00pm – 4:00pm
Wednesday: 10:00am – 4:00pm
Thursday: 10:00am – 4:00pm
Friday: 10:00am – 4:00pm
Saturday: Closed
Sunday: Closed

Fall-Winter Hours

Monday: 10:00am – 4:30pm
Tuesday: 1:00pm – 4:30pm
Wednesday: 10:00am – 4:30pm
Thursday: 10:00am – 4:30pm
Friday: 10:00am – 4:30pm
Saturday: Closed
Sunday: Closed

Please note that Client Services is closed for Statutory, Civic, and University holidays.

Undergraduate Admissions and Awards inquiries:

Applications status, document submission, test scores and parchment matching, JOINid enabling issues, program requirements, deadline dates, URO awards and scholarships, Award Explorer details, award application status updates and  third-party scholarships cheques.

Financial Aid inquiries:

Full and Part-Time OSAP applications, OSAP for Micro-credentials, Bursaries for Students with Disabilities (BSWD), provincial and territorial student aid programs (OOP), U.S. student aid (US) and University of Toronto Advanced Planning for Students program (UTAPS).

Student Account inquiries:

Responsible for range of financial services to students including tuition fees and billing, ACORN invoice support, payment processing and deadlines, tuition fee deferrals, refunds and tax documents and other tuition receipts.

University of Toronto Transcripts inquiries:

Transcript request issues, paper transcripts and transcript request statuses.

Academic or other inquiries:

Please contact your divisional/faculty, college or campus registrar for more information.

Contact your divisional registrar Check out our reel!
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Convocation

Convocation is the culmination of this phase of your academic career; it’s a celebration of your graduation and an event that you will look back on for years to come. At the Office of Convocation, our role is to provide you with all the information and resources you need to make it the best day for you, your fellow graduands, and your guests.

Contact the Office of Convocation

Book an Appointment

Call Us

General Inquiry: 1-416-978-3629

Convocation Hotline: 1-416-978-5940

Inquiry Form

Hours of Operation

Monday: 9:00am – 4:30pm
Tuesday: 9:00am – 4:30pm
Wednesday: 9:00am – 4:30pm
Thursday: 9:00am – 4:30pm
Friday: 9:00am – 3:00pm
Saturday: Closed
Sunday: Closed

Please note that the Office of Convocation is closed for Statutory, Civic, and University holidays.

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Accommodated Testing Services

Balancing academic accommodation and academic integrity, Accommodated Testing Services coordinates and administers quizzes, term tests and exams to students with disabilities who are registered with Accessibility Services and are enrolled in St. George Campus courses.

Contact Accommodated Testing Services

Divisional/Faculty, College, or Campus Registrar’s Office

As a University of Toronto student, the Registrar’s Office at your division/faculty (or college for the Faculty of Arts & Science) is your primary place for questions and advising regarding academics, financial aid or personal support.

Find your Registrar's Office

About Us

What We Do

We support students, staff, and faculty throughout the student academic lifecycle – from the time the student registers until they graduate. We collaborate with divisional registrars to improve processes, streamline processes and develops university-wide policies, guidelines and procedures. The URO also maintains student records and oversees the student information system to enhance the student experience and support the University’s mission.

Teams within the URO include:

  • Business and Administrative Services
  • Communications
  • Convocation
  • Financial Aid & Awards
  • Learning Space Management
  • Registrarial Policy and Project Management
  • Student Accounts
  • Students Systems, Reporting and Client Services