The URO is the official custodian of student academic records and the student information system and is responsible for developing and maintaining systems to support all functions across enrolment services, including providing strategic direction for the continuous improvement of automation and systems The URO ensures a highly effective customer service culture and creates a positive experience for current and prospective students and other stakeholders. 

The URO includes student financial aid and awards, student accounts, client services and records, student systems and learning space management. The URO works with faculty and divisional registrars to support undergraduate and graduate students throughout the student life cycle and is an advocate and service provider for University of Toronto students and tri-campus registrarial services.

Teams within the URO include:

• Business and Administrative Services 
• Students Systems, Reporting and Client Services 
• Communications 
• Registrarial Policy and Project Management 
• Financial Aid & Awards 
• Learning Space Management 
• Student Accounts