Refunds

You may be eligible for a refund if you have:   

  • A credit balance of more than $60 on your current session ACORN invoice (for non-OSAP students).   
  • Or $100 on your current session ACORN invoice (for OSAP students). 

You may be eligible for a refund payment if you have a credit balance of more than $60 on your current session ACORN invoice. 

There are several scenarios where a refund request will not be processed. These include:   

  • You have a credit balance due to deposit paid for residence or a future academic session. 
  • You have overpaid fees owing to the University. Regardless of the reason (e.g., off campus living expenses) the overpayment will be returned to the payee’s sending financial institution. The University is unable to process these overpayments directly to students.  
  • If you are Waitlisted for a course(s), credits on accounts will remain until the end of the course add period. 
  • Payment errors.  
  • Payments applied to your student account such as credit card chargeback, the dependent tuition waiver or U.S. Government loan funding that do not yet have a charge recorded on your student account.   
  • An award cancellation has not yet been recorded on your student account. 
  • An international student prepayment for a future session for visa purposes has been credited to your account. 
  • The staff or staff-dependent tuition waiver credits have been recorded on your student account.  
  • Funding from a U.S. Government loan has been recorded on your student account.  
  • Payments made by third party sponsor will be returned to the payee.  

If you are eligible for a refund, send a request for a refund through the Service Portal. Refund requests must be made in writing by the student.    

In your email include your:   

  • Name   
  • Student Number   
  • Refund request amount   
  • Reason for refund payment

If you do not request a refund, the University Registrar’s Office will review credit balances for non-OSAP students and will process refund requests as follows: 

  • Fall term: End of October 
  • Winter Term: End of March  
  • Summer term: End of June  

You must be registered for direct deposit to receive the refund. If you are unable to set up direct deposit in ACORN, please submit a request through the Service Portal for support. 

Find Out More About Refunds Here

If you have a credit balance of more than $100 on your current session ACORN invoice, the link to the OSAP Refund Request Form will appear in a blue notification box on your ACORN dashboard.  

Submit the online form. Your OSAP application will be re-assessed to determine where the refund will be applied, if applicable, such as a University of Toronto scholarship/award program, the National Student Loans Service Centre and/or to you.  

The status of your refund request can be monitored in ACORN.  

If you do not request a refund, the University Registrar’s Office will review credit balances for OSAP students and will process refund requests as follows: 

  • Fall term: End of October 
  • Winter Term: End of March  
  • Summer term: End of June  

You must be registered for direct deposit to receive the refund. If you are unable to set up direct deposit in ACORN, please submit a request through the Service Portal for support.